Operations Manager

By far the most important position in the company! We are looking for tech-savy profiles, with experience in team management and leadership. A profile that excels at Multi-tasking and the ability to master and execute the following tasks: 

🔵 Master software that creates domains & sets-up emails ie (NameCheap, HostGator... etc)
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🔵 Master software for cold emailing purposes ie (Apollo.io, SendGrid... etc).
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🔵 Design and generate data-oriented reports for each client and cold emailing campaign.
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🔵 Evaluate real-time performance by analysing and interpreting data and metrics.
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🔵 Attend bi-weekly meetings with clients alongside CS agents.
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🔵 Host weekly team meetings and encourage transparency and communication
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🔵 Oversee daily operations of the company and the work of executives (CS agents, copywriters, data analysts, outreachers etc.)
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🔵 Set challenging and realistic goals for growth, performance and profitability.
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🔵 Works with other managers on budgeting, forecasting and recruiting.
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🔵 Prioritise customer retention and satisfaction rates.
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🔵 Ensure constant customer renewal rates.

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