Operations Manager

By far the most important position in the company! We are looking for tech-savy profiles, with experience in team management and leadership. A profile that excels at Multi-tasking and the ability to master and execute the following tasks: 

🔵 Master software that creates domains & sets-up emails ie (NameCheap, HostGator... etc)

🔵 Master software for cold emailing purposes ie (Apollo.io, SendGrid... etc).

🔵 Design and generate data-oriented reports for each client and cold emailing campaign.

🔵 Evaluate real-time performance by analysing and interpreting data and metrics.

🔵 Attend bi-weekly meetings with clients alongside CS agents.

🔵 Host weekly team meetings and encourage transparency and communication

🔵 Oversee daily operations of the company and the work of executives (CS agents, copywriters, data analysts, outreachers etc.)

🔵 Set challenging and realistic goals for growth, performance and profitability.

🔵 Works with other managers on budgeting, forecasting and recruiting.

🔵 Prioritise customer retention and satisfaction rates.

🔵 Ensure constant customer renewal rates.